We thank you for choosing Elago because we cannot improve without you!
Here at elago, we stand by our product’s design and integrity.Your satisfaction with your order is our top priority! If you are not satisfied with your order, we will gladly accept returns for your product within 30 days from the purchase date. There are only a few exceptions to this which are listed below. Conditions with returns will vary depending on order situation.
You may receive a refund or replacement (same item only) for any item that you purchased directly from elago design Store which is damaged, defective, or otherwise does not meet your expectations. We can only exchange your order for the same item.
30-Day Return Period
- Non-defective Bluetooth Headsets, Headphones, and Earphones due to ensuring good health and cleanliness (Hygiene)
Refunds will be processed within 7 business days after we receive your return. Refunds will be made to the same form of payment originally used for purchase.
The customer is responsible for shipping and other charges to get the item to us for refund and exchanging.
No returns will be accepted without an appropriate RMA Number.
Missing Item or Damaged Product Fee